REGULATION VIOLATION: Association Complaint Process

Board members have the responsibility to understand the Association’s governing documents and become educated with respect to applicable state and local laws, and to manage the Heatherlea Association accordingly.

As of September 28, 2012, associations were required to have enacted a complaint procedure in accordance with the Common Interest Community Ombudsman regulations http://www.dpor.virginia.gov/uploadedFiles/MainSite/Content/Boards/CIC/CIC%20Ombudsman%20regulations.pdf

Our Board did not establish a policy until November 5, 2012. We did not receive copies of the policy until January 16, 2013 after I filed a complaint with the Department of Professional and Occupational Regulation.

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